A. All our perfumes are 100% original and resourced from authorized Brand owners. We only carry genuine brand name fragrances. NO imitations and NO knock-offs. We have been in business since 1996 and work directly with the manufacturers, their suppliers, or major wholesalers.
There are no expiration dates on fragrance products, although recently manufacturers have indicated +/- 3-5 years from the date of production. Others say +/- 3 years from date of first use. Manufacturers indicate PAO (Period after Opening) on most of their products. A. Over time contact with air, exposure to sunlight and high temperatures may affect the integrity of a fragrance. To maximize the shelf life of a fragrance, it is recommended that it be kept in a cool, dry place and away from sunlight. Always place the cap back on the bottle and use the box (if applicable) for additional protective storage.
A. Perfumewiz.com does not carry or sell any imitations, old, or used items. All our products are the same quality you would expect to find at the leading department stores.
A. Traditional retail stores are restricted in the variety of items they can stock, because they are catering to a specific demographic area. However, Perfumewiz.com has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands.
A. You are welcome to send us your fragrance request by email to firstname.lastname@example.org or Whats app our customer service department at +91 9400253535 between the hours of 9 am to 7 pm Indian Standard Time to make a special request. We will do our best to locate the requested product and notify you when it becomes available.
A. Warranty provided by the brand or company is responsible for the concern warranty of respective product.
A. With multiple courier partners Fedex, Bluedart, Delhivery, Aramex and DotZot we get an extensive coverage of 11000+ pincodes in India. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
A. The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
A. Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
A. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please Whats app our customer care @ +919400253535 or email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
A. Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The Perfumewiz.com site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our Internet site. All pages on the site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you entering personal information do not need to be protected.
A. No. All information submitted to Perfumewiz.com remains confidential. Customers can be assured that we do not sell any of the provided information to other enterprises, nor do we transfer information to other enterprises for marketing purposes.
A. All orders will be sent to the address that the customer has listed as their shipping address.
A. Once payment has been confirmed, most orders are shipped on the following business day and orders received by 12:00 p.m. (IST) on a business day will be shipped on the same day.
A. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same.If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please Whatsapp our customer care at +919400253535 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:• Any product that exhibits physical damage to the box or to the product;• Any product that is returned without all original packaging and accessories, including the retail box, and all other items originally included with the product at the time of delivery;• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;• Any product from which the UPC (Universal Product Code) has been removed from its original packaging. All replacement requests will be verified by claiming team & if necessary will be contacting the customer. The resolution will be official known to customer through registered mail with us.
A. Yes, the customers are required to pay for any items returned to us. We may refund shipping costs if the return is a result of Perfumewiz.com's error.
A. Once merchandise has left our premises, the responsibility for safe delivery is with our carrier. On behalf of its clients, Perfumewiz.com will seek recourse from the carrier in the event of loss or damage and subsequently refund all missing or damaged products.
A. If there is any problem with the order,the customer will be notified by email or by phone.